: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers
Ralph F. Smith
240 pages, Hardcover
ISBN: 0470047461
ISBN13:
Language: English
Publish: 1165824000000
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.