Great Customer Service on the Telephone

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits. First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. In this book, you will be able to double your effectiveness when you learn how With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.